Troubleshooting

Why haven't I received a confirmation email?
If you haven't received a confirmation email, there’s a good chance your transfer isn’t set up in our system. The first place to check is your account...
Wed, 10 Aug, 2016 at 3:44 PM
Why doesn't the Azimo website work when I try to make a transaction?
The Azimo website might not be working for you if you’re using an incompatible web browser (such as Internet Explorer).  Our website isn’t optimised...
Wed, 10 Aug, 2016 at 3:45 PM
My Azimo account appears to be blocked. What's happened?
If your Azimo account becomes blocked, we can usually unblock it quickly and easily by verifying that you’re the account holder.  Please contact our...
Wed, 10 Aug, 2016 at 3:47 PM
Why is my transaction status showing 'awaiting funds', but the money has already left my account?
Sometimes the transaction status displays ‘awaiting funds’ for a period after you transfer the money to us. If you’ve paid by Sofort or iDe...
Thu, 13 Oct, 2016 at 12:02 PM
Why is the transaction amount from my rejected card payment still blocked in my bank account?
Processing a debit/credit card transaction consists of three stages: You input all payment details – if they’re correct, the ...
Fri, 12 Aug, 2016 at 1:51 PM
I sent the bank transfer with the wrong transaction reference or without a transaction reference. What happens now?
Don't worry! If you sent us the correct amount with the wrong transaction reference, and if the money was sent from a bank account that’s registered in ...
Fri, 25 Mar, 2016 at 11:44 AM
I set up a transaction via a cashback website, but my transaction hasn’t tracked. What do I do?
Please raise an untracked cashback claim through the cashback site you purchased from.
Fri, 25 Mar, 2016 at 11:44 AM