Paying by card

Why is there an extra charge when I pay by credit card?
Credit card merchants charge an additional fee to process payments. Unfortunately, this is beyond our control.
Wed, 10 Aug, 2016 at 4:09 PM
Why has my debit card payment been rejected?
Sometimes banks block transactions for security reasons, particularly if it is an unexpected payment, as they may suspect the card has been stolen and is...
Thu, 3 Nov, 2016 at 4:37 PM
My debit card payment was unsuccessful. Can I try again?
Yes, you can retry without entering all the details again. Go to the ‘Transfers’ tab on your account dashboard and find the unsuccessful transfer on your ...
Wed, 10 Aug, 2016 at 4:12 PM
How will I know if my debit card transfer has gone through?
You’ll know your transfer has gone through if: You’re shown a ‘Transaction successful’ page You’re given an MTN number You receive...
Fri, 12 Aug, 2016 at 1:32 PM
Can you process a rejected payment?
We’re unable to process any rejected payments. If you’ve recently tried to make a transaction using your debit card but the payment has been rejected by yo...
Wed, 10 Aug, 2016 at 4:15 PM