Active transfers

What is the status of my transfer?
You can view the status of all your transactions on our website. On our website please hoover with your mouse over "S...
Wed, 10 Aug, 2016 at 4:21 PM
What happens if I've forgotten my reference number?
If you're the sender, simply log into your Azimo account and go to the ‘Transfers’ tab to check the transaction reference number. We’ll also send it to ...
Thu, 24 Mar, 2016 at 4:29 PM
How can I find my recipient's SWIFT Code?
The SWIFT code specifies your recipient’s bank branch and it’s normally made up of eight or 11 characters, for example eight letters and three digits.  ...
Wed, 10 Aug, 2016 at 4:25 PM
Will I get an email when the transaction is complete?
Yes. An automated email confirming the payment will be sent to the email address linked to your Azimo account. The status of your transfer will also chang...
Wed, 10 Aug, 2016 at 4:26 PM
Why does my transaction status say ‘paid out’, but the money isn’t in my recipient's bank account yet?
In certain countries, our payout partners update the status to ‘Paid out’ when the money has been sent to the receiving bank. But it isn’t necessarily ava...
Wed, 10 Aug, 2016 at 4:27 PM
Can I change the pick-up location of my transfer?
In most countries where we offer a cash pick-up service, your recipient will be able to collect from any branch of the paying company that you select. In th...
Thu, 24 Mar, 2016 at 4:32 PM
Can I cancel a payment?
Most transactions are processed within minutes and can’t be recalled. However, if you do need to cancel for any reason, contact our Azimo Customer Care Te...
Fri, 12 Aug, 2016 at 1:25 PM