You’ll know your transfer has gone through if:


  • You’re shown a ‘Transaction successful’ page
  • You’re given an MTN number
  • You receive a confirmation email
  • The money has been debited from your account and the transaction is shown on your bank statement


If the above hasn't happened, please check the ‘Recent Transfers’ list in your account dashboard. If the transaction doesn’t appear, no money has been taken from your account and you haven’t received any other confirmation, then you’ll need to register your transaction again.