Trust and security are a big part of what makes Azimo the best way to send money internationally.
Your privacy is very important to us, so we’d like to tell you what we do to keep your Personal Information safe and secure.
Azimo is bound by the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, as applicable, substantially similar provincial legislation in the provinces of Alberta, British Columbia and Quebec.
Personal information is information that identifies you or can be used to identify you. Examples of Personal Information include: first and last name, mother’s maiden name, mailing address, telephone number (including mobile), email address, date of birth, social insurance number (SIN), government-issued identification, credit history, information about your employment and education, annual income, assets and liabilities and financial transactions. Personal Information also includes information collected through the use of digital technologies such as cookies.
When you use our Service, access our website or mobile application, we collect a range of Personal Information about you including:
We also collect transactional information, including your transaction history. As well, we collect information regarding your online activity as described in the section below entitled “Cookies”.
We are also bound by the legal requirement to collect, verify and record certain information about you or recipients of your money transfer transactions to prevent money laundering or terrorist financing. This information includes:
This information is needed to conduct Know Your Customer, Customer Due Diligence and security checks, as required by local and international regulations. This helps us keep your money safe, and we will only request these details when necessary.
Azimo also collects technical data about you, such as (but not limited to):
This data is used to help us to understand how you use our Service, so that we can improve it.
Cookies are small text files which are sent through your browser to your device (computer, tablet, cell phone) when you access the Azimo website that enable our website to recognise your browser and capture and remember certain information.
We use the following cookies:
We collect and use your Personal Information for the following purposes:
We generally collect Personal Information directly from you. For example, Personal Information will be collected through our online registration form and other interactions with you in the course of establishing our relationship or providing you with our products and services, including when you visit our website, use our mobile application, call us or send us correspondence via email or SMS text message.
We may also collect Personal Information about you from third parties, such as financial institutions and payment service providers used to transfer money to us, electronic verification services, credit reporting agencies, social media sites (with your permission) such as Facebook, Twitter and Instagram, search engines such as Yahoo or Google, and referrers or marketing agencies.
We also collect recordings of your telephone calls with our Customer Service department as well as your electronic and written communications with us.
We may disclose your Personal Information:
We share your Personal Information with third parties only when it is necessary for the fulfilment of the Service or to comply with applicable laws. We will never sell your Personal Information to other organisations.
The following are some purposes for which we may share your data with third parties:
To fulfil the contract between you and Azimo
We may share your Personal Information with third parties, such as our partners and intermediaries, when they are necessary for the fulfilment of the Service.
When required by law
We may share your Personal Information when required by law, for example for the purposes of security, taxation and criminal investigations.
For marketing and communication
We may share your Personal Information with third parties such as providers of customer service tools, marketing campaign tools, email communication tools, analytics software (for marketing purposes) and data visualisation tools (for analytical purposes).
We may also provide our partners with anonymous aggregated data about our customers for marketing and analytical purposes, to help optimise our marketing communications.
Sale of our Business
If we sell or buy any business or assets, we may be obliged to share your Personal Information with the prospective seller or buyer.
We may use third party service providers (including affiliates) to process or handle Personal Information on our behalf, and to assist us with various services such as data processing and analytics, marketing, and providing customer support. Accordingly, we may share your Personal Information with any such services providers and affiliates for any of the purposes set out above and you acknowledge and agree that we can disclose Personal Information about you to them.
Specifically, third parties will be required to implement policies and procedures in relation to the management of your Personal Information. These policies include:
Our affiliates and service providers may be located in a jurisdiction other than Canada. This means that your Personal Information may be disclosed to regulatory authorities in accordance with the laws of the jurisdictions in which our service providers are located. You understand and agree that your Personal Information may be transferred to and collected, used, disclosed or stored in jurisdictions outside of the jurisdiction in which you reside.
Subject to the following exceptions, you can refuse to consent to our collection, use or disclosure of Personal Information, or you may withdraw your consent to our further collection, use or disclosure of your Personal Information at any time by giving us reasonable notice:
However, depending on the circumstances, your withdrawal of consent may prevent us from providing you, or continuing to provide you, with some products and services, the ability to access certain products and services, or information that may be of value to you.
In addition, we may have legal, regulatory or contractual obligations to collect, use or disclose certain of your Personal Information, in which case you may not withdraw your consent.
You also cannot refuse to consent to our collection, use and disclosure of Personal Information required by our regulators.
If you wish to withdraw your consent, you may do so by contacting us at the address indicated in the section entitled “Contact Us”, below. We will act on your instructions as quickly as possible but there may be certain uses of your Personal Information that we may not be able to stop immediately.
We recognise the importance of securing the Personal Information of our customers. Your Personal Information is encrypted and stored in our IT systems and databases. We will take steps to ensure your Personal Information is protected from loss, theft or any unauthorized access, disclosure, copying, use, or modification.
We restrict access to Personal Information to employees, agents and authorized service providers who require access to it in order to fulfill their job requirements.
We may keep and use information about you in our records for as long as it is needed for the purposes described above, or to otherwise meet our legal obligations, even if you are no longer a customer.
We are committed to ensuring that the Personal Information we collect, use and disclose is relevant, accurate, complete and up-to-date.
We encourage you to contact us to update any Personal Information we hold about you. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. Where we are satisfied information is inaccurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise. We do not charge you for correcting the information.
We may use automated decision making only if:
None of our automated decision-making processes will have a legal/significant effect on you.
You can log in to Azimo using your Facebook or Google profiles. This allows us to authenticate your identity by obtaining access to:
By using your Facebook or Google login credentials, your Personal Information may be processed by Facebook or Google marketing tools. An example of this is the Facebook tool called ‘Lookalike Audiences’ or a similar tool used by Google called ‘Customer Match’. These help us to identify people who have similar interests or behaviours to those of our customers. We may use similar tools provided by Facebook or Google in the future.