Cookie policy

Azimo Canada Cookie Policy

Introduction

In this Cookie Policy, “Azimo”, “we”, “our”, “us” mean Azimo Canada Inc. and “you” and “your” mean the person who uses the Azimo website and/or our money transfer service (the “Service”).

What are Cookies?

Cookies are small text files which are sent through your browser to your device (computer, tablet, cell phone) when you access the Azimo website that enable our website to recognise your browser and capture and remember certain information.

Why We Use These Technologies

We use cookies to facilitate your use of our website and the services we provide on our website including:

  • To assist us in providing our products and services to you;
  • To allow us to recognize you and store data about your past activity and your preferences so that we can personalise and improve our services for you. For example, cookies and other similar technologies may collect information such as language preference, country and previously viewed pages;
  • To improve your user experience: We use these technologies to collect information about your activity on our websites to enable us to better understand and improve your user experience when using our website
  • To track activity on our website;
  • To better understand the effectiveness of our promotional campaigns;
  • To collect statistical information. We use these technologies to collect and evaluate statistical information on how you use our website to help us improve our website, products and services;
  • For analytics. We may use web analytics services such as Adobe Analytics and Google Analytics to help us analyze how visitors use our website so that we can better understand and improve our website.

Types of Cookies

We use the following cookies:

  • Necessary cookies: these cookies enable the basic use of our Service, e.g. enabling content reserved for registered users
  • Personalisation cookies: these cookies allow our Service to be personalized for you e.g. remembering your preferred language or the country to which the transfer is made
  • Analytical cookies: these cookies allow us to see how people use our Service so that we can understand how to improve it, e.g. seeing how many people are logged in at a given time of day

How to Control or Refuse Cookies

By continuing to use our website, you agree to us using cookies to support your experience. You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a website attempts to set a cookie. However, our website (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services or functionality available on our website may not work properly.

Changes to this Policy

This Policy will be reviewed from time to time and may be changed to take account of new laws or technology, or changes to our operations and the business environment. We will notify you of any changes to this Policy by posting the revised Policy on our website. We may also notify you of any changes to this Policy by posting a notice on our mobile application.

Contact Us

If you have any questions about this Policy, you may contact us by emailing privacy@azimo.com or by writing to Suite 2300, Bentall 5, 550 Burrard Street, Vancouver, British Columbia V6B 2B5.

Cookies

The following is a list of Online Tracking Services we use:

  • Segment.com
  • Google Ads
  • Google Analytics
  • Mixpanel
  • Facebook ads
  • Hotjar
  • Branch

The following is a list of the Cookies we use:

# Name of Cookie Obligation Category
1detectedCountry, language, locationCountry, sendingCountryCookie used for inter-services communication.Internal usage
2PHPSESSIDSession id cookie.Internal usage
3access_token:WEBSession token for web client.Internal usage
4azimo-utdmCookie used for identifying a unique visitor of our platform.Internal usage
5SERVERIDUsed for maintaining SSL sessions of user.Internal usage
6snapcallUsed by 3rd party phone support solution.3rd party - SnapCall
7_hjIncludedInSampleCookie used to generate Heatmaps, Funnels, Recordings, etc.3rd party - Hotjar
8_hjidThis cookie ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.3rd party - Hotjar
9__zlcmidLive chat widget on Slack contact page (ZopIM).3rd party - Zendesk
10fbsr_SOME_ID (e.g. fbsr_368165616583442), fbm_SOME_ID (e.g. fbm_368165616583442), frCookie set by Facebook for application integration.3rd party - Facebook
11_fbpCookie delivers our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.3rd party - Facebook
12mp_9a53f678fdbf6f2267977fa60c35a4b4_mixpanelCookie used by Mixpanel tool (user behavioral analytics).3rd party - Mixpanel
13ab.storage.sessionId.{GENERATED_ID}, ab.storage.deviceId.{GENERATED_ID}, ab.storage.userId.{GENERATED_ID}Cookie set by Google Ads.3rd party - Google
14_ga, _gidCookie set by Google Analytics and used for identifying page visitor.3rd party - Google
151P_JAR, CONSENT, NIDSet by Google. Unique ID to remember your preferences and other information such as website statistics and track conversion rates. Google’s policies can be viewed at https://policies.google.com/technologies/types3rd party - Google
16G_ENABLED_IDPSRequired by the third-party Google+ services3rd party - Google
17_gaexpThis cookie is used to determine a user's inclusion and to enhance user experience on our website.
18ajs_group_id, ajs_anonymous_id, ajs_user_idUsed by segment.com, customer data collection infrastructure. Used to collect information about user behaviour.3rd party - Segment
19intercom-id-{SOME_ID}This cookie is used by Intercom as a session so that users can continue a chat as they move through the site.