Any time you’ve got a question about how an Azimo money transfer works, just ask. We want to make sure you know everything you need to about sending money abroad with us. But to save you a bit of time, we thought we’d run you through some of the most Frequently Asked Questions.

How long does a transfer take?

A money transfer usually takes just one working day. But often it can be quicker. For a better idea of the time just check out the particular country page on our website for where your money’s going. This will give you an estimated time of arrival that takes into account time differences, bank operating hours, and the security checks needed in each country.

Why does a transfer take longer over a weekend?

The hold-up here is that banks in many countries don’t operate at weekends. As the international money transfers we make go through banks, they can’t be processed when the banks are closed. So while we’ve done everything we can to make your money move as quickly as possible, payments over a weekend might not arrive until Monday (or the next working day).

What documents do I need to make a transfer?

Most of the time when you’re transferring money to another country you won’t need to provide any extra documents. But sometimes, depending on the precise details of your money transfer, we will need extra information. This could mean providing proof of ID, proof of funds, or proof of address. This may take a bit of extra time, but it’s all about making sure that everything we do is safe and secure. Proof of identity could be a passport, EU ID card, or a driver’s licence. Proof of address could be a utility bill, bank statement or credit card statement. Proof of funds could be a pay-slip, bank statement, or credit card statement.

How much does it cost to send money with Azimo?

We work hard to make sure we offer low cost money transfers. That’s why our fees are significantly less than banks or other money transfer services – sometimes by as much as 90%. For each transfer we charge a flat fee which you can check out by visiting the relevant country page. (Please note that credit card and SWIFT fees may also apply.)